I have written an introduction to Deming's 14 points and how they can help you improve your IT-organisation. It is a 15-page PDF in Danish. You can download it here:
Ud af krisen - http://www.ative.dk/media/989/ud%20af%20krisen%20-%20ative%20-%20a4.pdf
Enjoy - and please send me feedback on how to improve it. :-)
All the best,
Martin