I have written an introduction to Deming's 14 points and how they can help you improve your IT-organisation. It is a 15-page PDF in Danish. You can download it here:
Ud af krisen - http://www.ative.dk/media/989/ud%20af%20krisen%20-%20ative%20-%20a4.pdf
Enjoy - and please send me feedback on how to improve it. :-)
All the best,
About Martin Jul
Building better software faster is Martin's mission. He is a partner in Ative, and helps development teams implement lean/agile software development and improve their craftmanship teaching hands-on development practises such as iterative design and test-first. He is known to be a hardliner on quality and likes to get things done-done.